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The policies and procedures on this page apply to all students enrolled in General English, English for International Business Communication, English for Academic Purposes, Bridging English Program and ESP: TESOL.

Enrolment terms and conditions

Includes cancellations, suspensions, deferral, transfer and refund policies.

Attendance Policy in full

Policies and procedural forms
Updated: 30 Aug 2016

Student Attendance Policy in full.  Read the summary version.

BEP assessment student guide

Policies and procedural forms
Updated: 29 Aug 2016

BEP Assessment: Guide for students

BEP Enquiry

Policies and procedural forms
Updated: 30 Aug 2016

Use this form to query your results or make a request for a special examination.

Complaints, appeals and grievances

Policies and procedural forms
Updated: 30 Aug 2016
  • Complaints and appeals form
  • Complaints resolution processes

ICTE-UQ Student Charter

Policies and procedural forms
Updated: 30 Aug 2016

Student expectations and responsibilities

Refund policy

Policies and procedural forms
Updated: 5 Sep 2016

Policy and procedures for refunds of tuition, Overseas Student Health Cover (OSHC) or airport transfer payments.

Unsatisfactory Academic Progress policy

Policies and procedural forms
Updated: 29 Aug 2016

Unsatisfactory academic progress by ELICOS Student Visa holders

Video for international students

This video, by the Overseas Student Ombudsman , shows you how to solve problems and make complaints.  The video is also available in  HindiIndonesian, KoreanMandarin Malay and  Vietnamese.

How to resolve and make complaints, (YouTube, 2m:41s)


Get in touch

   enquiries@icte.uq.edu.au
   +61 7 3346 6770

Sir Llew Edwards Building (#14)
Cnr University Drive & Campbell Road
The University of Queensland
St Lucia QLD 4072 Australia

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