The policies and procedures on this page apply to all students enrolled in General English, English for International Business Communication, English for Academic Purposes, Bridging English Program and ESP: TESOL.

Attendance Policy

Attendance Policy and Procedure

This policy complies with the current ESOS/National Code 2018 legislation for Student Visa holders, in terms of recording students’ attendance, monitoring non-attendance and counselling students.

BEP assessment student guide

BEP Assessment Policy and Procedures: A guide for students

BEP Enquiry

Use this form to query your results or make a request for a special examination.

Student Grievance Resolution

  • Complaints and appeals form
  • Student Grievance Resolution processes

Enrolment Policy and Procedure

This policy is in place to ensure that UQ-ICTE maintains fair and consistent enrolment practices. The Enrolment Policy and Procedure describes the terms and conditions that apply to enrolment at UQ-ICTE.

UQ-ICTE Student Charter

Student expectations and responsibilities

Homestay policy

Homestay policy for students and hosts.

Refund policy

Policy and procedures for refunds of tuition, Overseas Student Health Cover (OSHC) or airport transfer payments.

Unsatisfactory Academic Progress policy

Unsatisfactory academic progress by ELICOS Student Visa holders

Admissions policy and procedure

Ensures that ICTE has appropriate Admission criteria including ensuring that each prospective student’s English language proficiency is appropriate for the course they have applied for.

Students Aged Under 18 Years policy and procedure

Ensures ICTE fulfils its responsibilities and obligations associated with The Education Services for Overseas Students Act 2000 (the ESOS Act). 

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