The policies and procedures on this page apply to all students enrolled in General English, English for International Business Communication, English for Academic Purposes, Bridging English Program and ESP: TESOL.

All enrolment terms and conditions

Includes cancellations, suspensions, deferral, transfer and refund policies.

Attendance Policy in full

Updated: 21 Apr 2017
Student Attendance Policy in full.  Read the summary version.

BEP assessment student guide

Updated: 18 Apr 2017
BEP Assessment Policy and Procedures: A guide for students

BEP Enquiry

Updated: 30 Aug 2016
Use this form to query your results or make a request for a special examination.

Cancellation Policy

Updated: 17 May 2017
Download ICTE-UQ's policy on cancelling your enrolment.  This information is for ELICOS Student Visa holders.

Complaints, appeals and grievances

Updated: 19 Apr 2017

  • Complaints and appeals form
  • Complaints resolution processes

Deferral and Suspension Policy

Updated: 17 May 2017
Download ICTE-UQ's policy on deferring or suspending your enrolment as an ELICOS Student Visa holder.

ICTE-UQ Student Charter

Updated: 20 Apr 2017
Student expectations and responsibilities

Refund policy

Updated: 19 Apr 2017
Policy and procedures for refunds of tuition, Overseas Student Health Cover (OSHC) or airport transfer payments.

Transfer Policy

Updated: 17 May 2017
Download ICTE-UQ's policy on transferring your enrolment to another provider.  This information is for ELICOS Student Visa holders.

Unsatisfactory Academic Progress policy

Updated: 29 Aug 2016
Unsatisfactory academic progress by ELICOS Student Visa holders

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