Safe Exam Browser (SEB) 

About SEB

Safe Exam Browser (SEB) is an app used for conducting secure online examinations. The software turns your computer temporarily into a secure workstation. BE 10 assessment will require students to take their end of course assessments online, using Safe Exam Browser, installed on their own Windows, or Mac OS computer.

Devices

The following devices cannot be used for BE assessments.

  • Smartphones: iPhones (Apple), Android devices (Samsung etc.), and any other mobile OS devices
  • iPads
  • Android tablets
  • Chromebooks

Recommended Device Minimum Specifications 

 

Windows

Mac

Processor

i5 2.2GHz /AMD A6 1.8Ghz

1.2GHz dual-core m3

Operating system

Windows 10 (Genuine Copy Only)

OS X 10.13 (Genuine Copy Only)

Memory

8 GB

8 GB

Hard drive

250GB SSD (solid state drive)

250GB SSD (solid state drive)

Display

14" screen with 1920 x 1080 screen resolution

13" screen with 1920 x 1080 screen resolution

Battery life if not using mains power

8 hours under normal use

8 hours under normal use

Wi-fi

802.11ac or better

802.11ac or better

Webcam

User facing, inbuilt microphone and speakers/headphones

User facing, inbuilt microphone and speakers/headphones


 Before Installing Safe Exam Browser

To avoid known problems follow these instructions carefully before installing Safe Exam browser.

  1. Your computer must have a genuine copy of the operating system (Windows or Mac OS). Safe Exam Browser will not work with non-genuine, pirated or cracked versions of operating systems. 
  2. Update your computer completely
  3. Download and install the ‘Chrome’ web browser https://www.google.cn/chrome/
  4. Close or disable the following programs if they are running:
  • Skype
  • OneDrive
  • Microsoft Teams
  • VNC Software
  • Firefox
  1. Some Internet security or  antivirus software can block SEB and cause the following message to display:

Disable or uninstall this software before using Safe Exam Browser. Software known to cause this problem includes

  • Qihoo 360,   360 (360 Total Security, 360 Security Guard, 360 Safe Guard)
  • ESET Nod32 Antivirus Internet
  • Kaspersky Internet Security

For a list of compatible antivirus software, see the Safe Exam Browser FAQ

  1. Uninstall any older version of Safe Exam Browser already on your computer

For Bridging English assessment you must use:

  • Version 2.4.1 for Windows
  • Version 2.2.1 for Mac OS

Therefore, if you have already installed an older version of SEB, please uninstall it by following the instructions below and then re-install the latest version.

Uninstalling: If you have a Windows laptop

(IMPORTANT: Always FIRST UNINSTALL via Control Panel, then delete folders).

  1. Log in as an administrator
  2. Use the Windows Control Panel to uninstall SEB.
  3. Delete the SEB application folder in C:\Program Files (x86)\ manually
  4. Restart your computer and re-install the Safe Exam Browser 2.4.1

Uninstalling: If you have a Mac OS laptop

  1. Log in as an administrator
  2. Click the Launchpad icon on the Dock, and then type Safe Exam Browser in the Search box.

  1. As the target app appears, position the pointer over its icon, then press and hold until the icon starts to jiggle.
  2. Click the Delete button appearing in the app icon.
  3. Click Delete in the pop-up dialog to confirm the uninstallation of Safe Exam Browser.

  1. Restart your computer and re-install the Safe Exam Browser 2.2.1 for Mac OS.
  2. Adjust your computer settings

Windows region Settings

If you have a Windows laptop, and you are in Australia, set your Windows region settings to Australia

  • Click the Start menu, then search for Region settings
  • Under Country or region, select Australia

If you are in China, set your Windows region settings to China

Sleep Settings

If you have a Windows laptop

  • Click the Start menu, then search for Power & sleep settings
  • On battery power, PC goes to sleep after - select 1 hour
  • When plugged in, PC goes to sleep after – select Never

If you have a Mac OS laptop

  • Click the Apple icon > System Preferences > Energy Saver > Battery
  • Turn off Enable Power Nap while on battery power
  • Under Turn display off after - select 1 hour

Installing Safe Exam Browser

If you have a Windows laptop

  1. Click here to download SEB 2.4.1 for Windows to your computer
  2. When the file has downloaded, double click on it and follow the steps to complete the installation.

If you have a Mac OS laptop

  1. Click here to download SEB 2.2.1 for Mac OS to your computer
  2. Double click on the downloaded file and drag the SEB icon to your Applications folder:

Checking that Safe Exam Browser has installed successfully

  1. To check that SEB has installed correctly on your device, click on the Try SEB link below to test it.
  2. First, you will receive a message asking you to ‘Open Safe Exam Browser?’ like this:

  1. Then you may receive a message telling you that Safe Exam browser needs to close some programs which are running (Zoom etc.)

  1. Click ‘OK’.  Your screen will change colour for up to one minute. Don’t worry this is normal.
  2. Then if the installation has worked you will receive a message that says ‘Congratulations SEB is successfully installed on your device’.

  1. You can now click on ‘Close SEB’.
Test your Safe Exam Browser installation here

      Click on this link to check that SEB has installed correctly Try SEB


Success?

If you have successfully installed Safe Exam browser that is all you need to do for now.

You should see the following icon in the Start Menu or Programs List.

However, you do not need to open Safe Exam browser again until it is time to take a test.

If you do open Safe Exam Browser now, you may see this message. (Mac OS Version shown) This is normal. Just close it again!

When it is time to take a practice test or a real test you will receive a file to use to open and start the test.


Are you still having problems?

If you have followed all the steps above but are still having problems installing Safe Exam Browser please complete the online form below.

You will need the following information to complete the form:

  • First name
  • Family name
  • Student number
  • UQ email address
  • Information about your device
  • Information about your operating system and version e.g. Windows 10 / Mac OS 10.6
  • Photos of any error messages that you received
  • A description of the problem which occurred

Follow this link to complete the online form