Learning support

Do you need support?

ICTE provides the following types of support:

  • learning support including classroom skills
  • class attendance
  • mental health

Learning support

Learning support can help you with:

  • classroom skills in Australia
  • setting goals and planning study
  • learning vocabulary
  • study tips for writing, reading, listening and speaking
  • learning to learn

ICTE provides learning support through:

  • workshops
  • individual consultations

Workshops are regularly held to assist you with study strategies that can help you improve your English. Go to the Calendar and click on the 'ICTE and UQ Workshops' tab.

Get personalised help from the Learning Advisor so you can improve your skills. Click here and go to 'Appointments'.

Class attendance

Your teachers

Talk to your teacher about study, course or class problems and options. To talk to your teacher, please make a time after class. 

Talking to an Academic Manager

Appointments with an Academic Manager can be booked using Student Hub

1. Log in to studenthub.uq.edu.au with your UQ student number and password (e.g. s4567891)

2. Choose the right type of consultation (meeting) for you (e.g. BEP or GE, EAP, EIBC, AECS)

3. Choose an available time and day that suits you, then click "View appointment" and "Book now". Write what you want to talk about in the "Add comment" box. You will receive an email confirming your appointment.

4. Arrive on time for your appointment. Check your booking or email details.

If you can't login to the Student Hub website then make sure you are using your student number with the "s" in front of your username. The student number can also be found on your student card. Also, make sure you are not using Safari in "Incognito mode". If you still can't login then visit Client Services.

Mental health including counselling

If you need to speak with someone about a personal issue then in the first instance contact the Manager Student Services (go to Reception).

Student counselling and crisis support is now offered anytime by telephone 1300 851 998 (UQ Counselling and Crisis Line).

This service is for students but staff who have concerns about students can use it 24/7 for guidance and assistance.

For further help, one-on-one crisis appointments can be arranged so that you can speak with someone in person by calling 1300 851 998 - UQ Counselling and Crisis Line during the business hours of 8:30am-4:30pm.

If you require additional information about ICTE Learning Support then contact us.