Client Services

Speak to Reception, 3346 6770 or email with any enquiries. Reception can find you the right person to talk with.

If you need to talk to a professional counsellor or get legal advice, free support services are available at UQ.  

Emergency Support
For all urgent issues outside of business hours, please contact the emergency helpline for assistance.
+61 7 3365 3333


Talk to our Accommodation Officers if you require help with homestay or other personal matters.  No appointment is required to see Desirée.

Desirée van Aswegen
Phone: +61 7 3346 6737 or 6738
Location: Level 4, Sir Llew Edwards (Building #14)
Office hours: 8.30 am – 5.00 pm

Academic counselling

Your teachers

Talk to your teacher about study or class problems and options. To talk to your teacher, please make a time after class. 

Talking to an Academic Manager

Appointments with an Academic Manager can be booked using Student Hub

1. Log in to with your UQ student number and password (e.g. s4567891)

2. Choose the right type of consultation (meeting) for you (e.g. BE or GE, EAP, EIBC, AECS)

3. Choose an available time and day that suits you, then click "View appointment" and "Book now". Write what you want to talk about in the "Add comment" box. You will receive an email confirming your appointment.

4. Arrive on time for your appointment. Check your booking or email details.

If you can't login to the Student Hub website then make sure you are using your student number with the "s" in front of your username. The student number can also be found on your student card. Also, make sure you are not using Safari in "Incognito mode". If you still can't login then visit Client Services.

Talk to a Learning Advisor

Our learning advisors are always there to support you with specific skill areas such as grammar and vocabulary. From dedicated workshops to free one-to-one tutoring sessions, we offer practical help in a safe and friendly environment.  Click for more information.

Location: Level 2,  Room 231, General Purpose North (Building #39)
Office hours: 9.15 am – 4.15 pm

Personal help

If you need to speak with someone about a personal issue then in the first instance contact the Manager Student Services (go to Reception).

Student counselling and crisis support is now offered anytime by telephone 1300 851 998 (UQ Counselling and Crisis Line).

This service is for students but staff who have concerns about students can use it 24/7 for guidance and assistance.

For further help, one-on-one crisis appointments can be arranged so that you can speak with someone in person by calling 1300 851 998 - UQ Counselling and Crisis Line during the business hours of 8:30am-4:30pm.


For information about social activities, excursions, travel and tourist information, see the Activities Officer at Reception.