The policies and procedures on this page apply to all students enrolled in General English, English for International Business Communication, English for Academic Purposes, Bridging English Program and ESP: TESOL.

Enrolment terms and conditions

Includes cancellations, suspensions, deferral, transfer and refund policies.

Attendance Policy in full

Policies and procedural forms
Updated: 30 Aug 2016

Student Attendance Policy in full.  Read the summary version.

BEP assessment student guide

Policies and procedural forms
Updated: 29 Aug 2016

BEP Assessment: Guide for students

BEP Enquiry

Policies and procedural forms
Updated: 30 Aug 2016

Use this form to query your results or make a request for a special examination.

Complaints, appeals and grievances

Policies and procedural forms
Updated: 30 Aug 2016
  • Complaints and appeals form
  • Complaints resolution processes

ICTE-UQ Student Charter

Policies and procedural forms
Updated: 30 Aug 2016

Student expectations and responsibilities

Refund policy

Policies and procedural forms
Updated: 5 Sep 2016

Policy and procedures for refunds of tuition, Overseas Student Health Cover (OSHC) or airport transfer payments.

Unsatisfactory Academic Progress policy

Policies and procedural forms
Updated: 29 Aug 2016

Unsatisfactory academic progress by ELICOS Student Visa holders

International students rights

This video, by the Overseas Student Ombudsman , shows you how to solve problems and make complaints.  The video is also available in  HindiIndonesian, KoreanMandarin Malay and  Vietnamese.

How to resolve and make complaints about your study as an international student, (YouTube, 2m:41s)