The policies and procedures on this page apply to all students enrolled in General English, English for International Business Communication, English for Academic Purposes, Bridging English Program and ESP: TESOL.

Enrolment terms and conditions

Includes cancellations, suspensions, deferral, transfer and refund policies.

Attendance Policy in full

Policies and procedural forms
Updated: 21 Apr 2017

Student Attendance Policy in full.  Read the summary version.

BEP assessment student guide

Policies and procedural forms
Updated: 18 Apr 2017

BEP Assessment: Guide for students

BEP Enquiry

Policies and procedural forms
Updated: 30 Aug 2016

Use this form to query your results or make a request for a special examination.

Complaints, appeals and grievances

Policies and procedural forms
Updated: 19 Apr 2017
  • Complaints and appeals form
  • Complaints resolution processes

ICTE-UQ Student Charter

Policies and procedural forms
Updated: 20 Apr 2017

Student expectations and responsibilities

Refund policy

Policies and procedural forms
Updated: 19 Apr 2017

Policy and procedures for refunds of tuition, Overseas Student Health Cover (OSHC) or airport transfer payments.

Unsatisfactory Academic Progress policy

Policies and procedural forms
Updated: 29 Aug 2016

Unsatisfactory academic progress by ELICOS Student Visa holders